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Dear Customers,

 

We understand that COVID-19 situation is presenting many challenges to our industry as well as many others. We wanted to update all of our customers on what is happening at Rennline Automotive:

 

 

1 - Customer Service and Tech Support remain open. The majority of Rennline associated has returned to the office. Customer Solutions team members are communicating through phones, online chats, and email.

 

 

2 - Distribution Centers are shipping orders, although there may be a delay of 1-2 days in some regions. Our employees’ health and safety is our No. 1 priority, so we have advised them to stay home if they have any concerns or need to care for children that are home from school.

 

 

3 - Despite running into some challenges in our supply chain, about 95% of Rennline SKU's are currently in stock. Out of stock items are still being manufactured, but we have seen extended lead times on outside operations such as plating and powdercoating.

 

 

4 - With news changing daily on how states are reacting to the COVID – 19 virus, we want to encourage our customers to validate that their shipping address is serviceable in accordance with their local municipality. Our customer solutions team is working hard to respond as soon as possible to the increased number of phone calls and emails that we have been receiving lately. Please email orders@rennline.com with any inquiries and we will get back to you in the order in which emails are received. Please note, there is currently about a 2-3 day backlog on emails, due to increased demand and email volume.

 

Thank you for your patience in these challenging times. We are working hard to help everybody with their quarantine projects!

 

Sincerely,

The Rennline Team

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All manufacturer's names, symbols and descriptions are used for reference only. They do not imply that any listed product is the product of these manufacturers unless otherwise noted. Porsche, Boxster, Carrera, Targa, and the Porsche Crest are registered trademarks of Porsche AG.

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